1. Introduction
HolyHosting respects the intellectual property rights of third parties and expects its customers and users to do the same. This Policy describes how HolyHosting receives, reviews, and responds to claims related to alleged infringement of copyright, trademarks, EULAs, software licenses, game licenses, or other intellectual property rights concerning content hosted, transmitted, or distributed through its infrastructure.
This Policy forms part of HolyHosting's contractual framework and must be read together with the Terms and Conditions, the Privacy Policy, and other policies published at holy.gg/legal.
2. Scope
This Policy applies to any claim received by HolyHosting in connection with content, files, configurations, databases, executables, scripts, mods, plugins, domains, bots, websites, or other items hosted on HolyHosting infrastructure or accessible through services contracted by its customers.
HolyHosting is a hosting infrastructure provider and does not act as an arbiter of intellectual property disputes between the parties. The final resolution of an infringement claim is a matter for the competent courts or applicable legal proceedings. The actions taken by HolyHosting are operational and aimed at protecting its infrastructure, its customers, and the rights of third parties.
3. How to submit a claim
If a person or entity believes in good faith that material hosted on HolyHosting infrastructure infringes their rights, they may submit a claim by email to [email protected] indicating "Copyright claim" or "Intellectual property claim" in the subject line.
For HolyHosting to review the claim, it must contain at least:
- Identification of the rights holder or the person authorized to act on their behalf, with sufficient contact information (name, address, telephone, and email).
- Identification of the work, trademark, license, or right alleged to be infringed.
- Specific identification of the material claimed within HolyHosting's services, with the information necessary to locate it (URL, IP, domain, service identifier, file path, or any other reasonably useful information).
- A statement by the claimant that they have a good faith belief that the use of the material is not authorized by the rights holder or by applicable law.
- A statement by the claimant confirming that the information provided is accurate and that they are acting as the rights holder or as a person authorized by the rights holder.
- Physical or electronic signature of the claimant.
HolyHosting may request clarifications, additional documentation, or supplementary evidence when a claim is unclear, incomplete, or requires further verification. HolyHosting may reject claims that are manifestly unfounded, abusive, repetitive, or that do not allow reasonable identification of the rights holder or the claimed material.
4. Procedure upon receiving a claim
Once a claim has been received, HolyHosting may, depending on the circumstances of the case:
- Review the claim and the information associated with the reported service.
- Preserve technical evidence linked to the claimed material.
- Block, disable, hide, or remove access to the identified material.
- Suspend the associated service in whole or in part.
- Notify the affected customer, providing a copy of the claim received and the action applied when appropriate.
- Apply the repeat infringer policy described in Section 7 when applicable.
HolyHosting acts with reasonable diligence based on the seriousness, urgency, and credibility of the claim, without such action implying any determination as to the merits of the matter. The operational measures adopted in response to a claim do not constitute an admission of infringement or assumption of liability.
5. Affected customer's response
If a customer believes that the material was removed, blocked, or suspended due to error, misidentification, or because they have valid authorization, a legal right, or a reasonable defense to use it, they may submit a written response to [email protected] indicating "Response to copyright claim" in the subject line.
The response must contain at least:
- Identification of the customer and sufficient contact information.
- Specific identification of the material removed, blocked, or suspended and its prior location within the service.
- Explanation of the basis on which the customer believes the action was erroneous, including any authorization, license, legal defense, or applicable argument.
- Documentation or evidence supporting the customer's position, where possible.
- Signature of the customer.
HolyHosting may review the response, evaluate the evidence, and, depending on the case, transmit the response to the original claimant, maintain the action applied, restore the material, or request further clarifications from either party.
The final decision on whether to restore the material rests with HolyHosting, evaluated in good faith based on the available information, the legal and operational risk, the credibility of the original claim, and the credibility of the customer's response. HolyHosting does not guarantee the restoration of the material in any case, nor is it required to act as an arbiter between the parties.
Where a dispute exceeds the capacity of internal operational review, HolyHosting may maintain the action applied until the parties resolve the dispute through the appropriate legal channel or provide additional elements that justify a different decision.
6. Unfounded or bad-faith claims
HolyHosting may retain records of the claims received, their authors, contents, and resolutions, for purposes of audit, defense against subsequent claims, abuse prevention, and legal compliance.
Any person who submits a claim that is knowingly false, fraudulent, manipulated, made under a false identity, abusive, or in bad faith may be subject to applicable legal action by the legitimate rights holder, the affected customer, or HolyHosting where such claims have caused damages, operational costs, or harm to third parties.
HolyHosting may reject future claims from claimants who have submitted manifestly abusive, unfounded, or repetitive claims.
7. Repeat infringer policy
HolyHosting applies an account termination policy with respect to customers who repeatedly infringe the rights of third parties.
For purposes of this Policy, a customer will be deemed a repeat infringer when their account or services receive three valid claims that are not successfully overcome, within a 12 months period, in connection with different material.
A claim is considered valid when it contains the minimum information described in Section 3, reasonably identifies the rights holder and the infringing material, and is not withdrawn or dismissed by the claimant. A claim is considered not successfully overcome when the customer does not submit a reasonable response, when the customer's response is rejected by HolyHosting, or when the claimant maintains its position and provides elements that reasonably support the infringement.
When a customer reaches this status, HolyHosting may:
- Cancel the customer's account and all associated services.
- Remove access to the infrastructure, files, configurations, and services.
- Apply the measures provided for in its Terms and Conditions.
Cancellation under this policy does not give rise to any right to a refund.
HolyHosting may apply different or additional measures depending on the seriousness, nature, context, or risk associated with the reported infringements, including immediate measures in response to serious, evident, or high-risk infringements, without the need to reach the threshold of three claims.
8. Claims based on other regulations
This Policy also applies to claims based on trademarks, EULAs, software licenses, game licenses, image rights, related rights, distribution agreements, terms of use of external platforms, and any other third-party rights applicable to content hosted on HolyHosting.
Such claims may be sent to [email protected] with sufficient description of the rights holder, the right claimed, the applicable legal basis, the location of the material, and the contact information of the claimant.
HolyHosting will evaluate each claim under the applicable law and the available information, and this Policy does not limit or replace the remedies available under the relevant laws.
9. Privacy and data retention
HolyHosting may retain, review, and process the information contained in claims, responses, associated technical evidence, and the affected customer's data, in accordance with its Privacy Policy published at holy.gg/legal/privacy.
Where appropriate, HolyHosting may transmit information from the claim to the affected customer, transmit the customer's response to the original claimant, or share information with competent authorities, legal counsel, third parties with a legitimate interest, or external providers when there is a legal obligation, judicial requirement, or operational necessity.
Claims, responses, and associated evidence may be retained for as long as necessary for audit, defense against claims, abuse prevention, legal compliance, or defense of rights.
10. Limitation of liability
HolyHosting acts as a hosting infrastructure provider. It does not pre-review, control, supervise, or approve content hosted by its customers. Responsibility for the content rests with the customer who hosts, executes, distributes, or transmits it.
The measures taken by HolyHosting upon receiving a claim are operational and do not imply an admission of infringement, any guarantee as to the merits of the claim, assumption of liability, or any future commitment regarding similar claims.
HolyHosting will not be liable to the customer for the suspension, removal, blocking, or cancellation of services or content where such measures have been adopted in good faith in response to a claim received under this Policy.
11. Governing law
This Policy is governed by the laws of the State of Wyoming, United States, in accordance with the provisions of HolyHosting's Terms and Conditions, except where an applicable mandatory rule provides otherwise.
12. Modifications to this Policy
HolyHosting may modify this Policy when necessary for legal, operational, technical, or procedural reasons.
For substantial changes, HolyHosting will notify customers at least 30 days in advance by email or notice in the client area, and customers will have the right to terminate their services without penalty if they do not accept the modified version.
For minor, corrective, or clarifying changes, the version in effect will be the one published at holy.gg/legal/copyright.
13. Contact
For any inquiry, claim, or response related to this Policy, the official contact is:
HOLY SERVERS LLC 30 N Gould St Ste N, Sheridan, WY 82801, USA